Account

Delete Your Account

Deleting your ShorePass account permanently removes your authentication identity and associated data. This is a real deletion — not a deactivation. Once confirmed, your account cannot be restored.

Recommended — fastest

Delete from inside the app

The quickest way to delete your account is directly through the ShorePass app. No waiting required.

Open ShorePass on your device
Tap Profile in the bottom navigation
Tap the Settings icon (top right)
Scroll down to Account
Tap Delete account
Confirm when prompted — deletion begins immediately

Request by email

If you cannot access the app, email us from the address registered to your ShorePass account and we will process your deletion request within 30 days.

Email privacy@shorepass.app
Subject line: "Account deletion request"
Include your ShorePass username if known
Send from your registered email address
We may ask you to verify your identity before acting

What gets deleted

Your profile, display name, and avatar

Authentication identity and sign-in credentials

Contract, sea-service, and certification data

Planner history and shore-leave preferences

Friendships, blocks, and social connections

Direct messages and conversation history

Saved and visited ports, votes, and favourites

Tips and community contributions you submitted

Notifications and push-device associations

Uploaded avatar files and stored media

A small amount of data may be retained where lawfully required

Moderation or safety evidence already captured from a reported interaction
Information preserved under a specific, scoped legal or safety hold
A minimal audit record confirming that deletion occurred (no profile content)
Records required by law, court order, regulatory obligation, fraud prevention, or legal claims

Subscriptions: Deleting your ShorePass account does not automatically cancel an active subscription managed through Apple or Google. If you have a paid subscription, cancel it through the App Store or Google Play before or after deleting your account.

New accounts: If you register again after deletion, you will receive a completely new ShorePass account. Your previous profile, tips, messages, friendships, and achievements cannot be restored.

Service-provider backups: Deletion from ShorePass's active systems may not instantly erase residual copies temporarily held in restricted backup or security systems maintained by our service providers. Such data is not used as an active ShorePass account.

For full details, see our Privacy Policy and Terms of Service.

Need help or can't access the app?

Email us at privacy@shorepass.app with the subject line "Account deletion request." Please include your ShorePass username and send from your registered email address so we can verify your identity. We will process verified requests within 30 days.

General enquiries: hello@shorepass.app